About my order: Is my order lost in the post?...         Go back to the help pages: click here

Dispatched orders should only take up to 5 working days but on occassions have been known to take up to 2 & 3 weeks for Royal Mail to deliver. If your order has been dispatched you will have to allow at least 14 days from the date of dispatch for delivery.

This is standard practice for royal mail before investigating any lost packages.

Royal Mail recorded is not a guaranteed service and we regulary experience delays and lost orders with royal mail. For this very reason we off other methods of delivery and advise all customers to use them as lost orders can take several weeks to sort out.

We will start a claim procedure with royal mail as soon as they will allow. As part of this procedure royal mail will write to you asking you to confirm several details. Once they have this information they will confirm the item is lost and we can dispatch another order.






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